Доставка

Thank you for your interest in our products/services! We strive to get your order to you as quickly and reliably as possible. This page outlines all you need to know about our delivery options, costs, and processes. Please read the information below carefully.

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1. Delivery Areas & Timelines

We currently deliver to addresses within Moldova.

• Standard Delivery: 3-5 working days from dispatch.

• Express Delivery: 1-2 working days from dispatch (Order by 2 PM for same-day dispatch).

• Next-Day Delivery: Order by 1 PM for next-day delivery (Excludes weekends and public holidays).

Please note: Delivery times are estimates and commence from the date of dispatch, not the date of order. Any delivery dates provided during checkout are not guaranteed delivery dates.

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2. Delivery Costs

Our delivery charges are calculated based on your order size and chosen delivery speed.

Free delivery promotions may apply during specific periods. Please check our homepage or promotional banners for current offers.

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3. Order Processing & Dispatch

Orders are processed Monday to Friday, excluding public holidays. Once your order is placed and payment is confirmed, our team will prepare it for dispatch. You will receive a shipping confirmation email with your tracking number (if applicable) as soon as your order leaves our warehouse.

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4. Tracking Your Order

For all Express and Next-Day deliveries, you will receive a tracking link via email. You can use this link to see the real-time status and estimated delivery time for your parcel.

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5. What to Expect on Delivery Day

• The carrier will deliver to the main entrance of your address.

• Please ensure someone is available to receive the order. If you are not available, the carrier may leave a card with instructions for redelivery or collection from a local depot.

• For larger items, delivery is to the ground floor only. Please contact us before ordering if you have specific access requirements (e.g., stairs, narrow doorways).

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6. International Delivery

We currently offer limited international shipping. Please contact our customer service team at [[email protected]] for a quote and available countries before placing an order. Please be aware that international customers are responsible for any applicable customs duties, taxes, and fees, which are not included in the item price or shipping cost.

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7. Issues with Delivery?

We work with trusted couriers, but sometimes things don't go as planned.

• Failed Delivery: If a delivery attempt was made and you were not in, please follow the instructions on the card left by the courier.

• Damaged Parcel: If your parcel arrives damaged, please refuse the delivery if possible and contact us immediately at [[email protected]] with your order number and photos of the damage.

• Lost Parcel: If your tracking shows delivered but you have not received it, first check with neighbours or safe places. If still missing, contact us within 48 hours, and we will investigate with the carrier.

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8. Contact Us

For any questions regarding delivery not covered here, please reach out to our friendly customer service team:

Email: [email protected]
Phone: [01234 567890] (Mon-Fri, 9 AM - 5 PM)
Contact Form: /contacts/

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Last Updated: [September, 2025]